DISPATCH & DELIVERY
Terms and conditions:
Last Updated 16/10/2026
Important Information
Please check the estimated dispatch time shown on each product listing before placing your order.
Many of our jigsaws and books are printed or personalised especially for you. Production and dispatch times vary depending on the product ordered.
Birthday Orders & Special Occasions
If your order is for a birthday, milestone celebration or special occasion, we recommend ordering well in advance to allow sufficient time for production and delivery.
Please allow additional time for international deliveries, as customs clearance and local postal services may cause unexpected delays.
Dispatch & Delivery – UK Orders
Our jigsaws and books are produced to order, with estimated dispatch times shown on individual product listings.
Most products are dispatched within approximately 3–5 working days, although this may vary depending on production schedules.
UK orders are generally delivered using Royal Mail Tracked 48 or an equivalent delivery service, which typically aims to deliver within 2–3 working days after dispatch.
Delivery estimates are not guaranteed. If we become aware of a significant delay affecting your order, we will contact you as soon as possible.
International Delivery Information
International delivery is available to selected destinations, subject to the delivery options displayed at checkout.
Orders may be shipped using Royal Mail International Tracked, an equivalent tracked service or royal mail first class.
International delivery times vary depending on the destination, courier and customs clearance.
Royal Mail International Tracked generally aims to deliver worldwide within 5–7 working days after dispatch. However, these are estimates, not guaranteed delivery dates.
Please allow additional time during busy periods or where customs checks are required.
If your parcel is delayed or has not arrived within the estimated delivery period, please contact us so we can investigate.
International Orders & Customs
European Union
At present, we do not accept orders for delivery to EU destinations.
United States
Orders shipped to the USA may be subject to import duties, taxes and customs processing fees.
Applicable charges depend on current US customs regulations, the product, its value, country of origin and shipping arrangements.
Other International Destinations
International orders may be subject to customs duties, import taxes or handling fees depending on the destination country.
Where these charges are not included at checkout or prepaid by Funzley, they may be payable by the recipient.
Customs clearance can occasionally cause delays beyond our control.
