Shop Funzley with Confidence
At Funzley, we make gifting magical — and shopping easy, safe, and secure.
How to Order:
Simply browse our shop, choose your items, personalise where needed, and add them to your basket. When you're ready, click ‘Checkout’ and follow the steps to complete your order.
Order Confirmation:
When you place an order, we’ll confirm receipt by email. Please note: this confirmation isn’t a binding contract. In rare cases — such as pricing errors, availability changes, or third-party supply issues — we may need to cancel or amend your order. If this happens, we’ll always contact you first to discuss options like a refund or gift voucher.
Back Orders:
If something is temporarily out of stock, we’ll place it on back order and notify you by email. You can cancel anytime if you’d prefer not to wait.
Prices & Taxes:
All prices include UK VAT at 20%. No hidden fees.
Secure Payment:
Your payment is processed securely through Stripe, Google Pay, or PayPal. We never store card details — your data is safe with us.
Dispatch Times:
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Standard items: 1–7 working days (see individual items for dispatch times)
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Personalised books: 4–5 working days (made to order)
We aim to send multiple items together, though some may arrive separately based on availability or size.
Delivery Info:
UK delivery takes 2–4 days once dispatched. We use trusted couriers like Royal Mail, Yodel, FedEx, and Amazon Shipping. A phone number may be required so the courier can update you directly.
International delivery times may vary.
Delivery Terms:
We aim to deliver within 14 working days (UK). Delays can occasionally happen, especially with personalised items. We cannot be held responsible for late deliveries due to incorrect address details, so please double-check your info at checkout.
Some deliveries may require a signature — even if a third party signs at your address, the order is considered delivered.
Returns & Refunds:
You have 7 days from delivery to return non-personalised items. Return postage is at your cost.
Please note: Personalised items are non-refundable unless faulty.
If something’s wrong with your order, let us know within 2 days (including a photo, if possible). We'll sort it — whether that’s a refund, replacement, or voucher.
❌ Cancellations
Orders cannot be cancelled once processing begins, especially for personalised products.
Shipping Insurance:
Smaller items are usually sent via first-class Royal Mail, which is not insured. If something goes missing, get in touch as soon as possible — we’ll help resolve it.
Product Images:
Due to screen differences, colours may vary slightly. But rest assured, every image is a true reflection of the product you’ll receive.
Need Help?
We’re here for you. Contact us:
Facebook Messenger: Funzley
Phone: +44 7899 015424 - Customer service 9:00am - 2:00pm (mon - fri)
Email: hayley@funzley.co.uk